What People Are Saying:
“Deciphering the CX & marketing ecosystem is an immense challenge. No-one understands this complicated world better than Marc and the Customer Xperience Company. Their combination of knowledge and exemplary service stand out in a crowded field. ”
Lou Ramery – CEO East West Marketing Group
"Marc and the Customer Xperience Company have an abundance of knowledge regarding the development of CX strategies that are both actionable and adaptable to multiple segments and scenarios. Working with them is a great choice to help create unique, customer-focused experiences that allow for deep engagement combined with a refreshing and transparent results focused approach."
John Sheldon - Global SVP, Innovation Management at MasterCard
“The Customer Experience field is filled with partial solutions and superficial products. Marc’s deep knowledge and rigorous approach to getting to the heart of the problem combined with his ability to foster change while ensuring cross-company buy-in make him and the Customer Xperience Company a great business partner. ”
Gabriele Di Piazza – SVP Marketing Guavus
“The Customer Experience and Marketing worlds are rapidly colliding and it requires deep industry expertise and knowledge to successfuly navigate the enterprise through this ultra-complicated landscape. Marc & The Customer Xperience Company deploy a fact based, insight driven approach to delivering exceptional value. ”
Ron Wagner - Operating Executive Partner at Garros Group
“Establishing the right value-focused metrics framework, aligning the enterprise on a common set of measurable goals and partnering with clients and colleagues to deliver against them…these are the ideals which Marc and the CXCO team both practice and preach. The leadership of the CXCO has a proven track record of success across multiple verticals. Those companies seeking to break out of the pack and be leaders in the essential yet complicated world of CX would be well advised to follow their playbook and leverage their insights.”
Ari Osur - Marketing, Product & Strategy Leader at ADP
“Few if any people combine the passion for problem solving, the deep strategy, technology, product knowledge, integrity, and time-proven experience that Marc and the team at the CXCO offer. "
Ishai Froind - Director of Product Management at eBay